Terms of Use

Effective Date: February 28, 2026 | Last Revised: February 28, 2026

1. Acceptance of Terms

Pool Pro, operated by Get Pool Pro, LLC ("Company", "we", "us", or "our") provides a cloud-based field management platform for pool service businesses, including web-based tools, a mobile application ("App"), scheduling, invoicing, GPS verification, and related services (collectively, the "Services").

By creating an account, accessing the Services, or allowing any employee or contractor to use the Services under your account, you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

Clicking "I Agree" or logging in means you've accepted these Terms — and if you're a business owner, your whole team is covered under your acceptance.

2. Who Can Use Pool Pro

Pool Pro is a business-to-business platform intended for pool service companies, independent technicians, and related professionals operating within the United States. To use the Services, you must:

  • Be at least 18 years old and legally capable of entering binding contracts;
  • Be using the Services in connection with a legitimate pool or water-treatment service business;
  • Not be prohibited from using the Services under any applicable law.

The Services are not intended for personal, consumer, or household use. If you allow employees or contractors to access your account, you are responsible for ensuring they comply with these Terms.

3. Account Registration and Security

When you register for Pool Pro, you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If you believe your account has been compromised, contact us immediately at support@getpoolpro.com. We reserve the right to suspend or terminate accounts that show signs of unauthorized use, fraud, or violations of these Terms — with or without prior notice, depending on the severity of the situation.

You own your credentials. Don't share your password. If a technician leaves your company, update your account access right away.

4. License to Use the Services

Subject to your compliance with these Terms and payment of applicable fees, Pool Pro grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations.

You may not:

  • Reverse engineer, decompile, or attempt to extract the source code of the platform;
  • Resell, sublicense, white-label, or otherwise exploit the Services commercially without our written consent;
  • Use automated tools, scrapers, bots, or scripts to access or extract data from the platform;
  • Use the Services to build a competing product or service;
  • Use the Services for any unlawful, fraudulent, or harmful purpose.

All intellectual property in the platform — including the codebase, design, trademarks, and documentation — remains the exclusive property of Get Pool Pro, LLC.

5. Your Content

"User Content" means anything you upload, enter, or generate through the Services: service logs, customer records, photos, videos, notes, schedules, invoices, and similar business data.

You retain full ownership of your User Content. By using the Services, you grant Pool Pro a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display your User Content solely to provide the Services to you. We do not sell, rent, or use your business data for advertising or third-party monetization.

You are responsible for ensuring that any content you upload does not violate applicable law, infringe third-party rights, or contain malicious code. Pool Pro reserves the right to remove content that violates these Terms.

Your customer data is yours. We hold it on your behalf — we don't mine it, sell it, or use it for anything other than running the platform for you.

6. Stripe Connect and Customer Payments

Tenant businesses may connect their Stripe account to Pool Pro using Stripe Connect. When customers pay invoices or enroll in autopay:

  • Transactions are processed directly through the tenant's Stripe account;
  • Pool Pro does not hold or transmit funds;
  • Pool Pro is not the merchant of record for any customer transactions.

Tenants are solely responsible for:

  • Payment disputes and chargebacks;
  • Refunds and adjustments;
  • Compliance with ACH and card network rules;
  • Obtaining proper customer authorization for recurring and autopay transactions.
When your customers pay through Pool Pro, that money moves through your own Stripe account — not ours. You're responsible for handling disputes and keeping your payment practices compliant.

7. Mobile Application and Device Permissions

The Pool Pro mobile application may request access to the following device features:

  • Camera — to capture service documentation, repair photos, and job completion verification;
  • Photo Library — to upload images related to service records and business documentation;
  • Location — for GPS clock-in/clock-out, route tracking, and location metadata on uploaded reports.

Location tracking is only active while a technician is clocked in and only when GPS tracking has been enabled by the business account owner. Location data is not collected when a technician is clocked out. Technicians may disable permissions in their device settings, but doing so may limit core app functionality.

GPS is a business verification tool, not surveillance. It runs during work hours only, when the employer has turned it on — and it stops the moment someone clocks out.

8. Subscriptions and Payment

Access to the Services requires a paid subscription. A valid payment method (credit card or ACH) is required at signup. A free trial may be offered at our discretion. Subscription fees are billed monthly or annually, depending on your selected plan, and are charged automatically on a recurring basis until you cancel.

Pool Pro uses Stripe, Inc. for payment processing. We do not store your full credit card or bank account information on our servers. All payment data is handled in accordance with PCI-DSS standards via Stripe's secure platform. By using the payment features, you also agree to Stripe's Terms of Service, available at https://stripe.com/legal.

Fees are non-refundable except where required by applicable law or expressly stated in writing. Pool Pro may change subscription pricing with at least 30 days' written notice to your registered email address. Continued use of the Services after a price change takes effect constitutes your acceptance of the new pricing.

Failure to pay or failure to maintain a valid payment method may result in suspension of your account. If your account is suspended for non-payment, your data will be retained for 30 days, during which you may restore access by settling your balance.

9. Email Sending and Abuse Prevention

Pool Pro provides transactional email functionality for invoices, contracts, bids, change orders, service reports, account invitations, and billing notifications. Emails are sent on behalf of tenant businesses via Amazon Web Services Simple Email Service (SES).

Tenants agree not to:

  • Upload purchased, harvested, or scraped email lists;
  • Send unsolicited marketing communications;
  • Violate the CAN-SPAM Act or any other applicable email laws.

Pool Pro may, at its discretion:

  • Rate-limit outgoing email for new accounts;
  • Monitor bounce and complaint rates;
  • Suppress invalid or complained-about addresses;
  • Suspend accounts that generate excessive abuse reports.
The email tools are for legitimate business communications with your actual customers — not bulk marketing. We monitor for abuse to protect everyone's sending reputation.

10. Acceptable Use

Pool Pro is a professional business tool. You agree not to use the Services in any way that:

  • Violates any applicable federal, state, or local law or regulation;
  • Infringes the intellectual property, privacy, or other rights of any third party;
  • Introduces viruses, malware, or any code intended to disrupt, damage, or gain unauthorized access to any system;
  • Harasses, impersonates, or harms other users;
  • Transmits unsolicited commercial communications (spam);
  • Misuses stored payment methods or customer financial data;
  • Circumvents or interferes with the security or integrity of the Services.

We reserve the right to investigate potential violations and, where warranted, suspend or terminate accounts — up to and including referral to law enforcement.

11. Termination

You may cancel your account at any time by contacting us at support@getpoolpro.com. Upon cancellation, your subscription will remain active through the end of the current billing period.

Pool Pro may suspend or terminate your access immediately and without prior notice if:

  • You materially breach these Terms and fail to cure the breach within 10 days of notice;
  • We reasonably believe your account poses a security risk or is being used for fraudulent or illegal activity;
  • You fail to pay subscription fees and do not remedy the payment within 30 days.

Upon termination, your right to access the Services ends immediately. We will retain your data for 30 days post-termination, during which you may request an export. After that period, your data may be deleted or anonymized in accordance with our Privacy Policy and applicable law.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND — EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, POOL PRO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be error-free, uninterrupted, or free from security vulnerabilities. We are not responsible for the legal enforceability of contracts or change orders created using the platform. We are not responsible for any third-party services (including payment processors, cloud hosting providers, or mapping services) accessed through or integrated with the platform.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POOL PRO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, DATA, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

In any case, Pool Pro's total liability to you for any claims arising under or related to these Terms shall not exceed the total fees you paid to Pool Pro in the twelve (12) months immediately preceding the event giving rise to the claim.

If something goes wrong on our end, our liability is capped at what you've paid us over the past year. This is standard across the industry and protects both parties from catastrophic exposure.

14. Indemnification

You agree to indemnify, defend, and hold harmless Pool Pro and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with:

  • Your use of the Services in violation of these Terms;
  • Your User Content, including any claim that it infringes a third party's rights;
  • Your interactions with your customers, employees, or contractors through the platform;
  • Your violation of any applicable law or regulation.

15. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

We believe disputes are best resolved directly. Before initiating any formal proceeding, both parties agree to first attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days for a good-faith resolution.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including their validity, interpretation, or enforcement — shall be resolved by final, binding arbitration administered by JAMS under its Streamlined Arbitration Rules & Procedures, which are available at www.jamsadr.com. The arbitration shall be conducted in Temecula, California, or remotely if both parties agree.

CLASS ACTION WAIVER: You and Pool Pro each agree that any arbitration or other proceeding shall be conducted solely on an individual basis. You waive your right to participate in any class action, consolidated proceeding, or representative arbitration. If this waiver is found unenforceable, the entire arbitration provision shall be void and disputes shall be resolved in court.

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Riverside County, California.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email to your registered address and by posting the updated Terms with a revised effective date. Changes take effect 30 days after notice for existing subscribers, or immediately for new users.

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to updated Terms, you must stop using the Services and cancel your account.

18. General Provisions

These Terms, together with the Privacy Policy and any applicable Subscription Agreement, constitute the entire agreement between you and Pool Pro regarding the Services and supersede all prior agreements on that subject matter.

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full effect. Pool Pro's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Pool Pro may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms? Reach us at:

Get Pool Pro, LLC

Temecula, California

support@getpoolpro.com